Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging.
Return by mail
Reach email neosolband@gmail.com to initiate the return process with your order number and details about the item you wish to return. Print the shipping label and drop off your return at a local carrier location.
Refund process
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.
Non-Returnable items
Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.
